I got a 'spicy' pineapple margarita where they put what looks like Tajin on the rim to make it 'spicy.' Mom wanted a white chocolate martini, but was promptly told they didn't have them despite it being one of the signature cocktails for that bar when you scan the QR code. We got there early to have a drink where no bartender initially was. The first night we went to the sushi restaurant. All spicy jalapeno margaritas after were made with pickled jalapenos, which is incredibly disgusting. This was the only time we ever got one properly made. Mom had to go to the bar at the preferred pool to get a jalapeno margarita. I just wanted some water because it was so hot and I spent the entire morning swimming and I never got it. You may see them once at noon, and there is a likelihood you will not get your drink. If you expect service of any kind on the beach, don't. Mom got orange juice one morning and said it was so sweet it tasted like they added sugar to already bottled orange juice. The rest of the food in one part of the buffet felt very non breakfast-like. You were very lucky if somebody came to give you water or coffee in any capacity before you finished your first plate. The papaya was mushy and tasted a little off. We are early risers when it comes to going to the beach so securing a spot was easy because nothing, and I mean nothing, at this resort appeared to happen before noon. Your options were more shower wand with showerhead leaking on your head or more rainfall from the showerhead with less shower wand. We were both so tired we crashed and decided to do room service for dinner that evening. ![]() We both agreed that the proximity to the pool and the beach was really great. The room we had is nice and the location of it was really great. My mom's fish was OK, but that was at best. I took 3 bites because my motto is I have to really try it before I decide I do not like it, but they were horrid. The latter was basically cat food and you cannot convince me otherwise. Mom got the fish and I decided to try the seafood meatballs. Check in isn't until 3pm, but we could go enjoy the resort. He got a preferred room because he read the reviews that the non preferred rooms were not that great and didn't want us staying in something like that on a vacation.Ĭue the first day we get there. So my dad was kind enough to book my mom and I a mom and daughter vacation here because we hadn't stayed on Cozumel before. Not going back and all the couples we met felt the same. The grounds of the resort are lush and tropical and a bit confusing at first to navigate. Sand is coarse and water entry is only possible if wearing water shoes. Some nightly entertainment on beach was too loud. Can also eat at sister resorts near but have to walk long distance. The Mediterranean and Oceania restaurants were ok. Not all restaurants open daily and most are all outdoor dining. After complaining and placing order by phone we received it after 90 min. Ordered room service by app first time and it never arrived. Food was not good except breakfast and room service, although slow. There was a 4th pool at rear of resort but was not viewable from beach and no breeze. ![]() Nice comfy padded "preferred" beach loungers,but not enough and only in one location along beach. The "preferred" level pool was akin to a huge hot tub, uncomfortable. ![]() The Main pool was dirty, not clear, and algae in bottom. TV had very poor satellite reception, often none. Refrigerator on floor with a bench for coffee pot and ice bucket that you had to take to a bar for ice, no ice machines on floor. No art work or anything visually inviting. The room was huge with poor, old,cheap furnishings. The suite was ocean front, 3rd floor with 2 balconies, with a HUGE palm tree totally blocking any view. Told her we weren't interested but she found us at breakfast and followed me to confirm our return airport shuttle. The "host" pressured us to attend the Hyatt vacation club 90 min sales pitch. You receive $200 in voucher credits to apply in resort, BUT, can only use one per event, so only $20 applied to $200 spa, etc. The check-in took 1 hour in the "preferred" bar/lounge with snacks that had been out all day and was a hike to get to. First of all, the "preferred" pkg isn't worth it. But if you are accustomed to nice places, this is the pits. ![]() If you just want to lie in a chair, drink cheap drinks and look at water, this is for you.
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